Payment and Refund Policy
1. Payment Terms
- A full or partial advance payment may be required before work begins.
- Invoices are payable within 7 calendar days of issuance unless otherwise agreed in writing.
- Accepted payment methods: bank transfer, PayPal, Zelle or other approved digital platforms.
2. Cancellations
If a client cancels a project after work has started, a proportional fee will be charged for the work completed up to that point.
No refunds are available once the translation or interpretation has been delivered.
3. Refunds
Refunds are only issued if:
- Payment was made in error, or
- A project was not initiated by our team after payment.
4. Late Payments
Unpaid invoices beyond the due date may incur a late fee of 1.5% per month or the maximum amount allowed by law.
5. Disputes
All payment-related disputes should be submitted in writing to finance@northstartranslationsllc.com within five (5)business days of receiving the invoice or delivery.
6. Currency
All prices are quoted and billed in U.S. dollars (USD) unless otherwise agreed.