Privacy Policy
North Star Translations LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide when using our website and services.
1. Information We Collect
We may collect the following types of information:
- Personal information (name, email address, phone number, billing details)
- Documents and files you submit for translation or interpretation
- Payment information processed securely through third-party providers
- Technical data (browser type, IP address, and website usage)
2. How We Use Your Information
We use your data to:
- Provide translation and interpretation services
- Communicate with you regarding quotes, projects, and invoices
- Maintain internal records and accounting
- Improve our website and customer experience
- Comply with legal and tax obligations
3. Data Security
We use secure file transfer and storage systems to protect your documents and personal information. Access is limited to authorized personnel only.
4. Data Retention
We retain client data only as long as necessary to complete the service and meet legal or contractual requirements. Documents are deleted from our systems after a reasonable period unless otherwise requested.
5. Sharing of Information
We do not sell or rent personal information.
We may share data only with:
- Trusted subcontractors bound by confidentiality agreements
- Payment processors or IT service providers (for operational purposes)
- Legal authorities if required by law
6. International Data Transfers
As an international service provider, we may process your data in or outside your home country, including the U.S. All transfers are handled securely and in compliance with GDPR and other data protection laws.
7. Your Rights
You have the right to:
- Request a copy of your information
- Withdraw consent for data processing
To exercise these rights, contact us at info@northstartranslationsllc.com.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.
Payment and Refund Policy
1. Payment Terms
- A full or partial advance payment may be required before work begins.
- Invoices are payable within 7 calendar days of issuance unless otherwise agreed in writing.
- Accepted payment methods: bank transfer, PayPal, Zelle or other approved digital platforms.
2. Cancellations
If a client cancels a project after work has started, a proportional fee will be charged for the work completed up to that point.
No refunds are available once the translation or interpretation has been delivered.
3. Refunds
Refunds are only issued if:
- Payment was made in error, or
- A project was not initiated by our team after payment.
4. Late Payments
Unpaid invoices beyond the due date may incur a late fee of 1.5% per month or the maximum amount allowed by law.
5. Disputes
All payment-related disputes should be submitted in writing to finance@northstartranslationsllc.com within five (5)business days of receiving the invoice or delivery.
6. Currency
All prices are quoted and billed in U.S. dollars (USD) unless otherwise agreed.